Privacy Policy

Last Updated: 11/7/2017

These privacy practices apply to past, current and potential future clients as well as any others who may be involved with GOLFTEC. As used in this Policy, the terms "we" and "our" refer to GOLFTEC Enterprises, LLC and its affiliates. This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

  • To follow up with them after correspondence (live chat, email or phone inquiries)


How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

  • Understand and save user's preferences for future visits.

  • Keep track of advertisements.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.


If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.


Third-party disclosure


Do we disclose the information we collect to Third-Parties?

We may use your information within our database to send you information on behalf of outside parties and trusted partners.


We engage in this practice because:

We support other companies engaged in the same industry, including charities and for-profit partners.


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.



We have implemented the following:

  • Remarketing with Google AdSense

  • Google Display Network Impression Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Opting out:


Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By logging in to your account


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days


We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.


We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

  • Process orders and to send information and updates pertaining to orders.

  • Send you additional information related to your product and/or service

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can:

Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.


CASL: Canada’s Anti-Spam Legislation

CASL is a Canadian law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

By completing a form or registering on this website, you are giving implied consent for GOLFTEC to contact you.


Implied consent is satisfied when:

  1. An active business relationship exists between the business and the recipient of the commercial electronic messages (CEM).

  2. The email address/phone number where the CEM will be sent has been made available to the public world by the individual and no caveats have been included in the publication of the information.

  3. Someone who has business activities that are relevant to the message in your CEM has given you his/her contact information and has not indicated that they do not want to receive marketing messages.

  4. Note: Until June 30, 2017, consent can be implied if:

    • The recipient of the CEM has not ever explicitly withdrawn consent to be contacted, and if either of the following requirements is met:

    • The individual has purchased something from GOLFTEC in the past, or

    • The individual has sent an inquiry to GOLFTEC in the past.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

GOLFTEC Enterprises, LLC

67 Inverness Drive East, Suite 175
Englewood, CO 80112
United States

contact@golftec.com
(877) 446-5383



Terms & Conditions

Purchase Agreement

Welcome to GOLFTEC! You have shown you are committed to taking your game to the next level by purchasing lessons or other services. The following is an explanation of our policies.

GOLFTEC Pricing and Promotions

Promotional pricing and products may vary based on location.

Product Activation Policy

GOLFTEC offers several time-based services that have a limited lifespan. For each Lesson Pack or Game Plan, the lifespan begins based on one of the following:

  • New Clients: Date of first lesson or practice activity.

  • Existing Clients: Date of first lesson or practice activity following the depletion of pre-existing Lesson Pack or Game Plan.

  • All Lesson Packs or Game Plans must be activated within 12 months of purchase.

GOLFTEC Sales and Use Tax Policy

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

GOLFTEC COLLECTS SALES TAX in states where we have physical presence (or nexus), including Colorado. GOLFTEC also collects sales tax in Alabama, Arizona, California, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

GOLFTEC DOES NOT COLLECT SALES TAX in any state NOT listed above because GOLFTEC is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:
GOLFTEC DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.

Product Life Span

Most of the Lesson Packs and Game Plans have a specified life-span. Lesson Packs and Game Plans include an available number of lessons to be taken by you. In-bay practice is limited to 90 minutes per week. TECFIT club fitting and game tracking have 12-month life spans.

Duration of Lessons, Club Fitting & Practice Services and Game Plans from Date of First Lesson:

Game Plan 12-52 & 52 Lesson Pack 12 months to take up to 52 lesson credits 3-month Video Practice Pass 3 months from date of purchase
Game Plan 12-40 & 40 Lesson Pack 12 months to take up to 40 lesson credits 6-month Video Practice Pass 6 months from date of purchase
Game Plan 12-25 & 25 Lesson Pack 12 months to take up to 25 lesson credits 12-month Video Practice Pass 12 months from date of purchase
Game Plan 6-15 & 15 Lesson Pack 6 months to take up to 15 lesson credits TECFIT Driver 12 months from date of purchase
Game Plan 3-10 3 months to take up to 10 lesson credits TECFIT Irons 12 months from date of purchase
10 Lesson Pack 6 months to take up to 10 lesson credits TECFIT Full Set 12 months from date of purchase
5 Lesson Pack 3 months to take up to 5 lesson credits Holiday Package $195 30 days from Swing Evaluation date
Swing Evaluation 12 months from date of purchase Holiday Package $295 90 days from Swing Evaluation date
Single Lesson  1 month to take up to 1 lesson credit    


Refunds

Lesson Pack/Game Plans - Refunds on Lesson Packs or Game Plans are granted within 30 days from the date of purchase. Refunds are prorated based upon: (i) lessons taken or days elapsed since purchase date (whichever is applicable); and (ii) less quantity or plan discounts given at time of purchase which shall no longer apply. There are no refunds given after 30 days from the date of purchase.Refund policies may vary based on location of purchase.

Merchandise - All merchandise purchases including golf clubs and golf equipment are final. Stock (not customized) merchandise that is unopened and unused may be returned within 30 days from the date of purchase for a full refund less any applicable restocking fees.  Merchandise that is defective may be replaced or repaired at the option of GOLFTEC.  No refunds will be given on merchandise after 30 days from the date of purchase. Refund policies may vary based on the location of purchase.

Cancellations / No Shows

GOLFTEC reserves the right to charge for any appointment scheduled that you either: (i) cancel within 24 hours of the time of the appointment; or (ii) if you do not show up to an appointment. Appointments can be canceled or rescheduled outside of 24 hours without charge.

Release

You assume all risks incidental to participating in lessons, practice, and other services, whether such activity is held inside or outside a GOLFTEC Training Center. You release GOLFTEC from all liability and represent that you are in good health, that you have no special physical needs or limitations, unless otherwise disclosed to GOLFTEC.

Questions about our policies may be directed to either your local Training Center or the nationwide call center at 877.4.GOLFTEC (877.446.5383).

Notice

GOLFTEC Enterprises, LLC's affiliate, GOLFTEC Franchising, LLC, offers GOLFTEC franchises. As a result, policies may vary. You may have purchased your lesson program or improvement plan from an independently-owned and operated franchise. If you wish to find out whether the GOLFTEC Training Center at which you are visiting is a franchised-location or a corporate-owned location, contact our call center at 877.4.GOLFTEC (877.446.5383).



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